When the Supreme Court made it okay for corporations to force you as a consumer into the private arbitration process, the idea was that the process would be fair. It’s why the American Arbitration Association (AAA) exists—to make sure that consumers and companies enter arbitration on equal footing. 

Unfortunately, that’s not how arbitration actually plays out. 

The arbitration process is controlled, if not in name then in practice, by the very corporations that the consumer has a complaint against.  Want to see how they do it? Take a look at a letter I sent recently on behalf of a client to the AAA.  Here we have a case where my client was charged by Comcast over $400 for a cable box they claimed he did not return when he ended his services—even though he did in fact return the box! Eventually, Comcast put the false debt on my client’s credit report, harming the college student’s financial future. As required in the Comcast Agreement, my client requested arbitration with Comcast. But when it came time for Comcast to pay the processing fees to the AAA that Comcast was contractually obligated to advance, Comcast refused.  

So what did the AAA do? They sided with Comcast and are now looking to close the case unless my client pays the fees Comcast is supposed to pay. 

Oh, yeah…did I mention that my client is also my son?  

Read the letter that was sent to the AAA.