Dell laptop owners report computer randomly typing characters without any keys on the keyboard being pressed . Sometimes referred to as the “vcx” problem, the characters frequently appear in some combination of “Z”, “X”, “C”, “V”, “B”, “N”, “M”, “,”, “.”, and/or “/”. The Dell models reported at issue include the Dell Inspiron 600m, Inspiron 1420, Inspiron 1521, Inspiron 1545, Inspiron E1505, Latitude D820, Latitude D610, Latitude D530, Studio XPS 16, Studio 1535, Dell 6400 Series, and the Dell Vostro. The problem appears to be something more than a virus, sticky keys, or a malfunctioning keyboard. Many Dell customers are bound by Dell’s Consumer Terms of Sale that limit consumer legal remedies to arbitration or small claims court. This prevents consumers from taking advantage of the economies of scale presented by the class action mechanism when pursuing their claims. If you have had a similar experience with your Dell laptop, join this cause today and make yourself count!